Boarding pass groups are useless

Discovered this during our trip.

We regret that you were disappointed with your experience, and we thank your for the opportunity to respond to your correspondence.We regret learning of your disappointment with our seating policy. In all honesty, we've never outlined a policy for or against the saving of seats. That said, we generally discourage the saving of seats unless special circumstances exist, for instance, parents traveling with small children.Thank you for bringing your concerns to our attention. We appreciate your patronage.
Sincerely,
Kimberly, Southwest Airlines

I called Southwest after receiving this response to let them know I was disappointed with their lame response. Spoke to a nice lady named Claudia who was of no help whatsoever. Explained to her that the reaponse was not appropriate to the complaint.

The following event is the basis of my complaint:

On our return flight there were two teenage passengers using crutches who were preboarded along with their parent(s). They took their crutches,laid them across several rows of seats in order to save them for their teammates who were at the end of the line. The flight attendant did nothing to stop this even after it was brought to her attention. So the other dozen or so passengers were able to sit with their buddies even though they weren't entitles to preboarding privileges.